Your shop, open on WhatsApp.
Smart Oak builds WhatsApp AI shop assistants for South African retailers. Customers ask, browse and order in the chat they already use, in Afrikaans or English, by text, voice note or photo.
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What we do
One assistant that knows your products, your stock and your stores, and hands over to your team whenever a person is needed.
Chat, voice and photos
Customers type, send a voice note or a photo of a problem. The assistant understands and answers in their language.
Browse and order
Menus, product cards and a basket inside WhatsApp, with an order summary and a secure pay link.
Live stock
Connected to your stock system, so customers only order what is on the shelf, and are pointed to a sister store when it isn't.
A person when it counts
One word hands the chat to your staff, in the same conversation, from a simple orders desk.
Reminders and tracking
Delivery and collection booking, reminders at the right time and order tracking, all in the chat.
Afrikaans and English
Afrikaans-first, English always welcome, and comfortable when customers mix the two.
How it works
Built on the official WhatsApp Business Platform, set up around your catalogue.
We load your shop
Your products, prices, stores and stock, plus the questions your customers ask most.
We test it with you
A pilot on your WhatsApp number with your staff and a few loyal customers.
You go live
Share your number or QR code in store. We keep improving it from real chats.
Contact
Want to see a demo for your store? Get in touch.